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Quality Assurance Specialist

At Phoenix House, change is something we
embrace every day as part of our values to deliver exceptional care. Phoenix
House provides individualized, holistic drug and alcohol addiction treatment,
with a legacy spanning nearly 50 years. We are passionate about healing
individuals, families and communities challenged by substance use disorders and
related mental health conditions. Phoenix House supports the mission through a
holistic approach that focuses on the distinct mental, physical, and social
needs of every person; innovation of best-in-class and evidence-based
prevention, treatment, and recovery programs; and, the promotion of greater
understanding of addiction. Our devoted staff are committed to treating the
whole person?and come from all fields.
We operate personalized, strength-based,
gender-responsive programs while living the values and being accountable for
our commitments. Being introspective and becoming part of the solution is
integral to every interaction and person we touch. As ?One Phoenix House? we
believe in having fun along the way ? embracing ?progress not perfection? as
our journey continues.
(Full-Time)
Reporting to the Outpatient Program Manager, the Licensed Quality Assurance
Specialist oversees the functions of quality assurance, quality improvement and
utilization management in a Residential and Mental Health Services
Program. Responsibilities include the
monitoring of clinical services to assure minimum quality assurance and
continuous quality improvement and the supervision and tracking of the delivery
of evidence-based programs at the assigned facility. The Licensed QA Specialist
will oversee and directly supervise the assessment and referral mechanisms of
the Admissions Office and staff; maintains supervisory direction over
dispositional and referral processes for all prospective patient/clients to
appropriate treatment modalities. The position will review patient charts
and/or DMH mental health charts, and associated records at periodic
intervals.
SCHEDULE:
Variable
? Daytime, Evening, and Weekends
REQUIREMENTS:
EDUCATION/CREDENTIALS:
+ Must
be a licensed Mental Health practitioner (LMFT, LCSW) and maintain appropriate
training to maintain licensure.
EXPERIENCE:
+ Four
(4) years professional level experience in a medical or mental health setting
or equivalent experience and abilities.
+ Must
be able to supervise students, registered AMFT and ACSW.
+ Must
have training/certification in EBPs; 1 MAP, Seeking Safety, TF-CBT, ART
+ Must
have 2 years of DMH experience and knowledge of documentation standards.
KNOWLEDGE/SKILLS/ABILITIES:
+ Exceptional
analytical skills.
+ Exceptional
Customer Service skills.
+ Demonstrated
understanding of and commitment to the concepts of providing outstanding
customer care.
+ Ability
to work independently on complex assignments.
+ Ability
to work in a fast-paced environment and to make decisions independently and
effective communication when dealing with clients, families, other staff
members, department heads, visitors, external agencies and community members.
+ Ability
to effectively communicate verbally and in writing with appropriate
documentation skills to complete reports, utilize data and communicate ideas
constructively.
+ Must
maintain a valid CA Drivers? License, have proof of automobile insurance and
maintain a safe driving record based on Phoenix House policy.
Phoenix House conducts as needed, job-related background
checks, fingerprints, drug testing, physical exams, medical exams, TB testing,
verification of employment history and/or reference checks prior to employment.
Phoenix House is an Equal Opportunity Employer
providing equality of opportunity to all who are protected against
discrimination by law, regulation or executive order, including veterans and
individuals with disabilities.
EEO is the Law:Applicants
and employees are protected under Federal law from discrimination. Click
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf to learn more.
EOE Minorities / Females / Protected Veterans / Disabled


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