Device Tracking Coordinator II

At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.
Essential Functions
1. Process incoming device registration forms, hospital device tracking reports and miscellaneous mail adding "New"or modify "Existing" patient, practitioner, hospital and/or procedure data.
2. Responsible to Proof registration forms after data entry and process patient ID cards.
3. Provide all callers with professional and courteous customer service by giving them accurate and timely information.
4. Ability to communicate independently with other divisions of the organization. Provide registration data and custom reports as required by sales management, inventory control, the field sales force, regulatory affairs and Quality departments. Obtain complete and accurate data, along with contact and return information, to facilitate prompt report generation and turnaround time.
5. Apply good judgment and critical thinking skills to research databases and work with the field sales force to verify incorrect labeling issues, verify and question registration information, document humanitarian registration data and expired or demo product statuses for all bradycardia and tachycardia devices to insure device tracking compliance. Review and update PDT data received from competitive manufacturers.
6. As assigned, process exception reports from SSDI searches to determine the death status and/or current address of selected patient populations having bradycardia or tachycardia devices. Update appropriate database records.
7. Contact a random sampling of patients semi-annually, by phone, as part of the periodic device tracking system audits as required by the FDA tracking regulations. Maintain and process complex Excel spreadsheets and audit questionnaires used in the preparation of a final report to Regulatory Compliance.
8. As assigned, using internet skills, verify weekly Trillium address exception report and update patient addresses as appropriate
9. Maintains regular, reliable, and predictable attendance. Complies with U.S. Food and Drug Administration regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors and vendors.
10. Performs other essential functions and responsibilities as determined by the Company from time to time.
Other Duties
1. Provide telephone backup, database training and problem solving activities within PDT work groups.
2. Participate in the development, evaluation and ongoing enhancement of the PDT database.
3. Other miscellaneous duties as may be required to provide after sale customer service support and FDA device tracking compliance.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email corpjat@abbott.com

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