Quality Assurance Specialist

Phoenix House, change is something we embrace every day as part of our values
to deliver exceptional care. Phoenix House provides individualized, holistic
drug and alcohol addiction treatment, with a legacy spanning nearly 50 years.
We are passionate about healing individuals, families and communities
challenged by substance use disorders and related mental health conditions.
Phoenix House supports the mission through a holistic approach that focuses on
the distinct mental, physical, and social needs of every person; innovation of
best-in-class and evidence-based prevention, treatment, and recovery programs;
and, the promotion of greater understanding of addiction. Our devoted staff are
committed to treating the whole person?and come from all fields.
operate personalized, strength-based, gender-responsive programs while living
the values and being accountable for our commitments. Being introspective and
becoming part of the solution is integral to every interaction and person we
touch. As ?One Phoenix House? we believe in having fun along the way ?
embracing ?progress not perfection? as our journey continues.
Under the supervision of a Program Director,or designee,the Quality Assurance Specialist oversees
the functions of quality assurance, quality improvement and utilization
management in a Residential and Mental Health Services Program. Responsibilities include the monitoring of
clinical services to assure minimum quality assurance and continuous quality
improvement; the supervision and tracking of the delivery of evidence based
programs at assigned facility. The QA Specialist will oversee and directly supervise the assessment and
referral mechanisms of the Admissions Office and staff; maintains supervisory
direction over dispositional and referral processes for all prospective
patient/clients to appropriate treatment modalities.The position
will review patient charts and/or DMH mental health charts, and associated
records at periodic intervals.
+ Must be a licensed Mental Health practitioner (LMFT,
LCSW) and maintain appropriate training to maintain licensure.
+ Four
(4) years professional level experience in a medical or mental health setting
or equivalent experience and abilities.
+ Must be able to supervise students, registered AFMTs and
+ Must have training/certification in EBPs; MAP, Seeking
Safety, TF-CBT, ART
+ Must have 2 years of DMH experience and knowledge of
documentation standards.
+ Exceptional
analytical skills
+ Exceptional
Customer Service skills
+ Demonstrated
understanding of and commitment to the concepts of providing outstanding
customer care.
+ Ability to work independently on complex assignments
+ Ability to work in a fast paced environment and to make
decisions independently and communicate effectively when dealing with clients,
families, other staff members, department heads, visitors, external agencies
and community members
+ Ability to effectively communicate verbally and in writing
with appropriate documentation skills to complete reports, utilize data and
communicate ideas constructively
Phoenix House conducts as needed,
job-related background checks, fingerprints, drug testing, physical exams,
medical exams, TB testing, verification of employment history and/or reference
checks prior to employment.
at Phoenix House appreciate your interest and consideration of roles in our
Phoenix House is an Equal Opportunity Employer providing equality of
opportunity to all who are protected against discrimination by law, regulation
or executive order, including veterans and individuals with
EOE Minorities / Females / Protected Veterans / Disabled

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